Privacy Policy

— Roof Maintenance Memberships

How We Collect, Use, Protect, and Secure Your Personal Information

Miami Valley Roofing & Restoration LLC

Last Updated: December 2025

Miami Valley Roofing & Restoration LLC (“MVR,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in a roof maintenance membership, or interact with our services.

By using our website or submitting any personal information, you agree to this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Information We Collect

We collect information that helps us operate our business, serve our customers, and provide roof maintenance memberships. This includes:

A. Personal Information

Collected when you fill out forms, purchase a membership, schedule an inspection, or contact us.

Examples:

Name

Email address

Phone number

Home address

Roofing/inspection details

Communication preferences

B. Payment Information

All payment information is securely processed by Stripe, a PCI-compliant third-party payment processor.

We do not store or handle full credit card details.

Stripe may collect:

Cardholder name

Billing address

Partial card information

Device data for fraud prevention

View Stripe’s privacy policy: https://stripe.com/privacy

C. Technical & Usage Information

Automatically collected through your interaction with our site and membership portal, including:

IP address

Browser type

Device type

Pages viewed

Time/date stamps

Cookies and tracking tools

D. Inspection & Roof Data

To determine eligibility and provide service, we may collect:

Photos of your roof

Inspection notes

Maintenance history

2. How We Use Your Information

We use your information to:

Process membership enrollments and payments

Verify eligibility for roof maintenance or warranty services

Schedule inspections and communicate service updates

Improve website functionality and customer experience

Prevent fraudulent activity or unauthorized access

Provide customer support

Send necessary notices about billing, renewals, or policy updates

Maintain internal records for warranty coverage and membership history

We do not sell or rent your personal information.

3. Sharing Your Information

We share your information only as necessary to run our business and provide services.

A. Service Providers

We may share your data with trusted third-party providers who assist with:

Secure payment processing (Stripe)

Appointment scheduling

Email/SMS communication

Website hosting

Customer account management

These providers are contractually obligated to protect your information.

B. Legal Requirements

We may disclose information if required to:

Comply with law enforcement

Respond to legal requests

Protect our company, customers, property, or safety

C. Business Operations

If MVR undergoes a merger, acquisition, restructuring, or asset transfer, customer information may be transferred as part of that change.

4. Cookies & Tracking Technologies

Our website may use cookies, analytics tools, and tracking pixels to:

Improve website performance

Personalize user experience

Analyze site traffic

Detect spam, bots, or security threats

Users can disable cookies in their browser settings, but functionality may be limited.

5. Data Retention

We retain customer information as long as reasonably necessary to:

Provide memberships or services

Maintain warranty and inspection records

Comply with legal and accounting obligations

If you cancel your membership, some data may still be retained for recordkeeping, legal compliance, or dispute resolution.

6. Data Security

We take appropriate technical and administrative measures to protect your information, including:

SSL encryption

Restricted staff access

Fraud detection tools from Stripe

Secure cloud infrastructure

However, no online system is 100% secure. You use our site and services at your own risk.

7. Children’s Privacy

Our website and services are not intended for individuals under 18.

We do not knowingly collect information from minors.

8. Your Rights & Choices

Depending on your state of residence, you may have the right to:

Request access to your personal data

Request corrections or updates

Request deletion (in certain cases)

Opt out of marketing emails or texts

To exercise these rights, contact us at [email protected]

Marketing messages may be unsubscribed at any time.

Service-related messages (billing, inspections, membership updates) cannot be opted out of.

9. Third-Party Links

Our website may contain links to other sites.

We are not responsible for the privacy practices or content of external websites.

10. Payment Processing Disclaimer

All transactions are securely processed through Stripe.

Stripe collects certain information automatically to verify identity, prevent fraud, and comply with financial regulations.

By submitting payment information, you agree to Stripe's processing under their policies.

We never store your full payment details.

11. Membership & Inspection Information

We maintain records related to:

Roof inspections

Maintenance history

Membership eligibility

Service requests

Inspection data may be used to determine future eligibility for coverage or warranty work.

12. Non-MVR Roof Eligibility Data

When evaluating non-MVR roofs, we may collect:

Photographs

Age and condition assessments

Measurements

Damage and defect information

This information is used solely to determine whether your roof can be enrolled in a paid membership program.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When updated, the “Last Updated” date will reflect the new effective date.

Continued use of our website or memberships means you accept any changes.

14. Contact Us

If you have questions about this Privacy Policy or your information, contact:

Miami Valley Roofing & Restoration LLC

8820 Bellbrook Rd

Waynesville, OH 45068

Phone: (513) 392-0882

Email: [email protected]

Need Your Roof Inspected Now?

Schedule an Appointment

Workmanship coverage applies to MVR-installed roofs. Non-MVR memberships provide maintenance, inspections, priority service, and member discounts; coverage activates after onboarding. Please report leaks immediately and perform basic maintenance (clean gutters, trim branches, keep the roof free of debris).

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STILL HAVE QUESTIONS?

Frequently Asked Questions About Roof Coverage in the Miami Valley

Clear answers about memberships, pricing, and priority service for Waynesville, Dayton, Springboro, Xenia, Centerville, Beavercreek, Kettering, Bellbrook, Lebanon, Middletown & Franklin.

What is a roof maintenance membership?

A simple plan that keeps your roof inspected and tuned up on a schedule, gives you priority service after storms, and unlocks member-only repair discounts in Waynesville and across the Miami Valley.

What are the MVR membership options and prices?

✅ Premium Annual (Club): $499/yr or $50/mo – annual 61-Point Tune-Up, storm-priority, 30% off repairs, Vanishing Deductible Credit (20%).

✅ Essential Annual: $99/yr or $10/mo – 5-year inspection, priority scheduling, 15% off repairs.

✅ General Workmanship Warranty (Included): 10-year workmanship coverage on new MVR installs (no scheduled inspections).

I’m an MVR customer—do I get the first year free?

Yes. New MVR installs get the first year included ($0 activation today). After 12 months, it converts to $10/mo, and you can cancel any time in the portal.

My roof wasn’t installed by MVR—can you still cover it?

Please call us or request a full inspection online to see if qualified. If accepted, there’s a one-time onboarding fee ($500–$1,000) that covers inspection, photo documentation and enrollment. After that, pick Club or Essential for ongoing protection.

What’s in the 61-Point Roof Tune-Up?

Shingle and ridge checks, flashing/valley inspection, pipe boot and penetration reseal, skylight/vent checks, exposed nail sealing, roofline gutter lookover, and a photo report with recommendations.

What does workmanship coverage include—and what’s excluded?

It covers installation errors (fastening, flashing, underlayment/ice-water shield, penetrations, ventilation). Exclusions include manufacturer defects, normal wear/caulking, storm/“Act of God” damage, pests/animals, structural movement, and work by others without written consent.

When does my coverage start?

MVR-installed roofs: coverage is activated immediately per your plan.

Non-MVR roofs: coverage starts after your onboarding inspection is completed and approved.

Do members really get faster service after storms?

Yes. Members receive front-of-the-line scheduling during hail/wind events across Waynesville, Dayton, Springboro, Xenia, Centerville, Beavercreek, Kettering, Bellbrook, Lebanon, Middletown, and Franklin.

What is the Vanishing Deductible Credit?

For Club, we bank 20% of your annual fees to apply toward an eligible insurance deductible or future roof upgrades (not cash; non-transferable).

What discounts do members get on repairs?

Club: 30% off non-covered repairs and upgrades.

Essential: 15% off non-covered repairs and services.

How do I schedule my inspection?

Use Book My Inspection in your confirmation email/SMS or on our website.

Club = annual

Essential = every 5 years

Adopt My Roof = onboarding inspection first.

Can I manage or cancel my plan online?

Absolutely. Use the customer portal link to update your card, change plans, or cancel. No phone call required.

Is the membership transferable if I sell my home?

Yes. Pre-paid Premium Annual (Club) and Essential 5-Year are transferable to the new homeowner—just notify us within 30 days of closing.

What homeowner maintenance is required to keep coverage valid?

Clean gutters, trim overhanging branches, keep the roof free of debris, and report leaks immediately so we can prevent further damage.

Do you help with insurance claims?

Yes. We document damage, meet with adjusters when needed, and provide detailed estimates/photos to help your claim move faster.

How fast can you come out for an emergency leak?

Members receive priority emergency response. Call our team and we’ll triage immediately; temporary dry-in/tarping is available when needed.

Which areas do you serve?

Waynesville (home base) and the greater Miami Valley: Dayton, Springboro, Xenia, Centerville, Beavercreek, Kettering, Bellbrook, Lebanon, Middletown, Franklin and nearby communities.

How do I start?

Pick Activate My Coverage (MVR) or Adopt My Roof (Non-MVR), complete secure checkout, and book your visit. You’ll get instant email/SMS confirmation and a link to manage your plan.